Frequently Asked Questions

There are many factors that can cause a payment to decline. To help ensure this doesn’t happen when you retry, please try the following: 

1. Check the card details are correct; including the expiry, security code, and billing address.
2. If you are using a form of payment such as Apple Pay or Google Pay, ensure your details are up to date.
3. Instead of selecting the billing address ‘same as shipping address,’ please untick this option and try typing out the address.
4. Your bank has likely declined the payment. You may wish to call them to find out why.

Please note: You will NOT be charged unless you receive an order number. There may be times when your bank withholds the amount of your declined payment. If you see any pending transactions on your bank statement, please contact your bank to confirm when these funds will be released.

Fraudulent: An order may be marked as fraudulent if you have entered the wrong shipping and payment details. To help ensure this doesn’t happen when you retry, check that the card details are correct, including the expiry, security code, and billing address.

Stock Discrepancy: You will receive an email if your order has been cancelled due to a stock discrepancy. Please check your Inbox, Junk, and Spam folders. If you have not received an email, reach out to our Customer Support team via our live chat / Contact Us

Digital Gift Cards: To purchase a digital gift card, follow the link here. Once you have filled in the details, press ‘ADD TO BAG’ and complete the payment at checkout. Once purchased, the digital gift card is emailed to your recipient within 30 minutes.

Physical Gift Cards: To purchase a physical gift card, follow the link here. Select the gift card amount, then ‘ADD TO BAG’ and follow the prompts. Physical gift cards are delivered via post, so be sure to order in advance for any special occasions. Physical gift cards can also be purchased at our ORSOYA DARCHI Store.

Gift cards are FINAL SALE and cannot be refunded for monetary value. Please read the full Terms & Conditions here.

First step is the fun part; you get to go shopping! Choose the items that you desire and head to the checkout when you’re ready.

Redeeming your code on a Mobile

1. Before submitting any details at the checkout, tap ‘Show order summary.’
2. Underneath your pictured items, enter the code in the box that says ‘Gift card or discount code.’
3. You may need to press ‘Go’ or ‘Enter’ on your mobile keypad. Once applied, you will see the discount code confirmed and your total will be recalculated.

Redeeming your code on a Desktop Computer 

1. Before submitting any details at the checkout, look to the right-hand side of your screen.
2. Underneath your order summary, you will see a box that says ‘Gift card or discount code.’
3. Enter your unique code and click ‘APPLY.’ You will then see the discount code confirmed and your total will be recalculated.

To view delivery information and pricing, please visit our Shipping Page here.

To view delivery information and pricing, please visit our Shipping Policy here.

DOMESTIC (Hungary): HU

EU (except Hungary): AX, AL, AD, AT, BE, BG, BA, BY, CH, CY, CZ, DE, DK, ES, EE, FI, FR, FO, GR, HR, IE, IS, IT, XK, LI, LT, LU, LV, MC, MD, MK, MT, ME, NL, NO, PL, PT, RO, SJ, SM, RS, SK, SI, SE, VA

INTERNATIONAL: CH, GB, HK, IL, JP, KR, MY, NO, NZ, SG, US, DZ, AO, AC, BJ, BW, IO, BF, BI, CM, CV, CF, TD, KM, CG, CD, CI, DJ, EG, GQ, ER, SZ, ET, TF, GA, GM, GH, GN, GW, KE, LS, LR, LY, MG, MW, ML, MR, MU, YT, MA, MZ, NA, NE, NG, RE, RW, ST, SN, SC, SL, SO, ZA, SS, SH, SD, TZ, TG, TA, TN, UG, EH, ZM, ZW, AF, AM, AZ, BH, BD, BT, BN, KH, CN, CY, GE, IN, ID, IQ, JO, KZ, KW, KG, LA, LB, MO, MV, MN, MM, NP, OM, PK, PS, PH, QA, SA, LK, TW, TJ, TH, TL, TR, TM, UZ, VN, YE, AX, AL, AD, BY, BA, FO, GI, GG, IS, IM, JE, XK, LI, MD, MC, ME, MK, RU, SM, RS, SJ, UA, VA, AI, AG, AW, BS, BB, BZ, BM, VG, BQ, KY, CR, CW, DM, DO, SV, GL, GD, GP, GT, HT, HN, JM, MQ, MX, MS, NI, PA, SX, BL, KN, LC, MF, PM, VC, TT, TC, CX, CC, CK, FJ, PF, KI, NR, NC, NU, NF, PG, PN, WS, SB, TK, TO, TV, UM, VU, WF, AR, BO, BR, CL, CO, EC, FK, GF, GY, PY, PE, GS, SR, UY, VE

Delivery time frames will depend on your location, as well as the date and time of your order. To view delivery information and pricing, please visit our Shipping Page here.

Once your order has shipped, you will receive an email notification with a tracking number. Be sure to keep an eye on your tracking number. If you wish to view the status and tracking of multiple orders, you can do this from your account login. Please note:

1. Some orders may be shipped from multiple locations, and your items may be delivered on different days.
2. When an item is traveling overseas or across state borders, it may take a few days to update on your tracking.
3. If your expected delivery date has passed, please allow 1-3 business days for tracking updates to occur. If your order is more than 3 days overdue, please contact the parcel carrier or our Customer Support Team will be happy to investigate for you. Contact Us