Refund policy
Returns & Exchanges
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You can easily manage the Return and Refund process through our self-serve return service, available after a successful delivery.
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This Application is provided by:
Company Name: ORSOYA DARCHI KFT.
Address: Liget u. 2.
City: Hajdúszoboszló
Postal code: 4200
County: Hajdú-Bihar vármegye
Country: Hungary
VAT: 32198957-2-09
Registration No.: 09-09-034843
EU Registration No.:HUOCCSZ.09-09-034843
IS YOUR PRODUCT PURCHASED ONLINE ELIGIBLE FOR A REFUND, EXCHANGE OR STORE CREDIT?
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Products, Limited Edition Gowns & Garments
Ready to ship products (excluding customised products and other exclusions), limited edition gowns and gowns and garments under 2,000 EUR that are in perfect condition are eligible for a refund, store credit or exchange. Refunds are processed back to the account or card the order was originally placed with.
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Gowns
Ready to ship gowns, made-to-order gowns in standard sizes and garments over 2,000 EUR are not eligible for refunds due to a change of mind, however we will accept an exchange for another size, style of gown or store credit if the garment is in perfect condition. Your exchange may be subject to product availability and your particular timeline. Gowns made in a custom size are not eligible for return or exchange unless faulty.
ARRANGING A REFUND, EXCHANGE FOR STORE CREDIT
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Products, Limited Edition Gowns & Garments
Customers must, at their cost, return their product to ORSOYA store within 5 days of receiving the product using ORSOYA store preferred carrier. The gown or garment must be in a perfect, resellable condition to be eligible for refund.Carefully complete the return slip included in your initial parcel with your personal details, reason for returning the product and preference of a refund or exchange. Ensure this slip is included in your return parcel with your product.
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The return address is
ORSOYA DARCHI Kft., Returns: Liget u. 2., Hajduszoboszlo, ZIP:4200, HUNGARY
Please note that the product purchased remains the customers responsibility until received by ORSOYA store and as such is returned at the customers risk.
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Gowns
Ready to ship gowns, made to order gowns in standard sizes and garments over 2,000 EUR must be returned at the customers expense within 5 days using ORSOYA store preferred carrier and service (DHL). The gown or garment must be in a perfect, resellable condition to be eligible for exchange or store credit.Upon receipt of the gown or garment and within a reasonable timeframe, ORSOYA store will undertake a quality check to confirm whether the gown or product is in perfect resellable condition. If it is, ORSOYA store will provide the customer with a store credit or exchange. The customer must use the store credit within 2 years. Please contact orsi@orsoya.com to arrange the exchange or store credit for your gown.
Please note that the gown purchased remains the customers responsibility until received by ORSOYA store and as such is returned at the customers risk.
EXCEPTIONAL PRODUCTS
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Custom size gowns
Gowns made in custom size are made for a brides particular proportions and thus are not eligible for return or exchange.
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Sale items
All sale items are final sale and ineligible for return or exchange. Unfortunately, we cannot accept returns on sale items.
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Hygiene regulations
For hygienic purposes all undergarments (including shapewear and underwear) and earrings are ineligible for return or exchange.
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Customised product
As our customised products are personalised for our customers, all customised products are ineligible for exchange or return as described above.
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Gift Cards
We cannot accept returns/refunds on gift cards.
DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
EXCHANGES
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EU 14 DAY COOLING OFF PERIOD
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
REFUNDS
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orsi@orsoya.com.
You can always contact us for any return question at od@orsoya.com.