FREE SIPPING
Yes, we ship globally from our ORSOYA website and all orders over 200EUR are shipped complimentary with standard shipping.

Duties and Taxes
Global duties and taxes are included in the prices displayed and are covered by ORSOYA store inclusively.
Once your order has been placed and paid we will not be able to offer a refund on taxes.

Order processing
We realize that you want to receive your purchased Item as soon as possible, therefore, we start processing each Orders as soon as submitted. Please note that completion of the online checkout process does not constitute our acceptance of your Order. We will notify you by email as soon as possible to acknowledge that we have received and are processing your Order.

Estimated Delivery Time
Dispatch and delivery times shall vary according to the ordered Item (as specified within the Order and detailed below) and your delivery address. To ensure that your items arrive in time for your event, please refer to the estimated delivery period specified in your shopping bag. The periods indicated below are estimations since some Items are made upon submitting your Order.

• Our custom-made clothes usually arrive in 4-12 weeks.
• Our dresses that are available in standard sizes usually arrive in 1-4 weeks.

We take great care to ensure the quality of each Item and prepare it for shipping. Within 24-48 hours following your submission of an Order, you will be contacted by a personal online assistant who will confirm your order, provide you with information regarding the delivery process and time estimations, and, upon receipt, will follow up with you to make sure you are happy with your Item.

Rush Fee
Please do not hesitate to contact us via email at orsi@orsoya.com and request to deliver your Item earlier, and we will do our best to accommodate your request and support your needs. Express delivery may be subject to the payment of additional fees.

Made-to-order

If you do not have the opportunity to visit our Atelier where we can measure your sizes, it is possible to measure your sizes yourself. After you have completed the order, we will contact you to provide detailed information on the measurements needed for the chosen dress to be made perfectly to fit your body. If you need help with this, we offer a free online appointment to assist you and ensure accurate measurements. Our goal is to provide a unique and personalized shopping experience for every customer.

Assistance with the purchase:
By phone: (+36) 30 883-2245 or by e-mail: orsi@orsoya.com

IS YOUR PRODUCT PURCHASED ONLINE ELIGIBLE FOR A REFUND, EXCHANGE OR STORE CREDIT?

• Products, Limited Edition Gowns & Garments
  Ready to ship products (excluding customised products and other exclusions), limited edition gowns and gowns and garments under 2,000 EUR that are in perfect condition are eligible for a refund, store credit or exchange. Refunds are processed back to the account or card the order was originally placed with.
• Gowns
  Ready to ship gowns, made-to-order gowns in standard sizes and garments over 2,000 EUR are not eligible for refunds due to a change of mind, however we will accept an exchange for another size, style of gown or store credit if the garment is in perfect condition. Your exchange may be subject to product availability and your particular timeline. Gowns made in a custom size are not eligible for return or exchange unless faulty.

ARRANGING A REFUND, EXCHANGE FOR STORE CREDIT

• Products, Limited Edition Gowns & Garments
  Customers must, at their cost, return their product to ORSOYA store within 5 days of receiving the product using ORSOYA store preferred carrier. The gown or garment must be in a perfect, resellable condition to be eligible for refund.Carefully complete the return slip included in your initial parcel with your personal details, reason for returning the product and preference of a refund or exchange. Ensure this slip is included in your return parcel with your product.The return address is: ORSOYA DARCHI Kft., Returns: Liget u. 2., Hajduszoboszlo, ZIP:4200, HUNGARY
  Please note that the product purchased remains the customers responsibility until received by ORSOYA store and as such is returned at the customers risk.
• Gowns
  Ready to ship gowns, made to order gowns in standard sizes and garments over $2,000 must be returned at the customers expense within 5 days using ORSOYA store preferred carrier and service (DHL). The gown or garment must be in a perfect, resellable condition to be eligible for exchange or store credit.Upon receipt of the gown or garment and within a reasonable timeframe, ORSOYA store will undertake a quality check to confirm whether the gown or product is in perfect resellable condition. If it is, ORSOYA store will provide the customer with a store credit or exchange. The customer must use the store credit within 2 years.Please contact orsi@orsoya.com to arrange the exchange or store credit for your gown.
  Please note that the gown purchased remains the customers responsibility until received by ORSOYA store and as such is returned at the customers risk.

EXCEPTIONAL PRODUCTS

• Custom size gowns
  Gowns made in custom size are made for a brides particular proportions and thus are not eligible for return or exchange.
• Sale items
  All sale items are final sale and ineligible for return or exchange.
• Hygiene regulations
  For hygienic purposes all undergarments (including shapewear and underwear) and earrings are ineligible for return or exchange.
• Customised product
  As our customised products are personalised for our customers, all customised products are ineligible for exchange or return.